Return & refund policy
Returns & Refund Policy of Ralendo Fashion
At Ralendo Fashion, we are committed to providing our customers with excellent service and a pleasant shopping experience. Our returns and refund policy has been carefully designed to ensure maximum customer satisfaction, under specific conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding promotional items. Sale items are excluded from this guarantee.
Return Shipping Costs
Customers are responsible for covering the shipping costs associated with returns. Ralendo Fashion does not reimburse return shipping costs and is not liable for any expenses incurred during the return process. Please refer to our general terms and conditions for full details.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please adhere to this timeframe in order to qualify for a return.
Exchanges of Sale Items
Sale items cannot be exchanged, even in cases of incorrect sizing. Please ensure that you select the correct size before completing your purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has manufacturing defects, it may be returned for a full refund or replacement, depending on your preference.
Returns Procedure
To initiate a return, please send an email to info@ralendo.com. Once your return has been approved, you will receive detailed instructions to complete the return process.
Return Form Requirement
Returns without a completed return form cannot be processed. Please ensure that this form is included with your return in order to guarantee correct handling of your request.
Conclusion
Ralendo Fashion is dedicated to ensuring customer satisfaction. By respecting our returns and refund policy, we can ensure that all returns are handled fairly and efficiently. If you have any questions or concerns, please contact our customer service team via info@ralendo.com.